We get it, buying indoor plants on the internet is a new thing and can be scary (the first time anyway). Concerns such as how will it be shipped to you and whether will it survive begin to arise. What happens if the plant is bad quality and I want a refund or to switch it for another plant?
This FAQ is specifically to alleviate those fears. We will go through all the most common queries and also briefly explain some of the sophisticated plant packaging methods we use. We will also go through all the common shipping queries, where we are pleased to offer you a wide range of delivery/pickup options at heavily discounted rates.
Yes they are real, living plants. We do not sell any fake plants.
Bloomspace delivers to NSW, VIC, QLD, ACT, and SA. Some extra large plants and orders can only be delivered to the Sydney Metro area. All plants are carefully packed with custom packaging techniques to ensure your plant arrives in perfect condition.
We have negotiated heavily discounted shipping rates with several courier services. Please select your preferred shipping company and option at the checkout page.
The majority of orders (if ordered on Monday, Tuesday, or Wednesday) are received in 1-2 days for all metro areas in capital cities. We do not send plants on Thursday and Friday to ensure the plants aren't sitting in a box unnecessarily.
Please get in touch with us if you are in Sydney and require urgent delivery later in the week, as this can be arranged upon request.
YES! We stand by the quality of our plants 100%. If there's a mistake of something doesn't quite work out with an order, we will do our best to fix it immediately. We won't quibble and if we can't fit it, we will give you a refund or a new plant.
If you receive a plant in bad shape, please take pictures upon delivery and email them through to firstname.lastname@example.org.
Unless the product page specifically stated that the plant comes with a planter, the plant will not come with the pot featured in the photograph.
Instead, it will come in a black plastic growers pot like you would get from a nursery.
This can vary depending on the size of the plant and pot, and where you are located. It is always safer for both of them to be sent separately, so that is our preference unless the order is close to the Sydney Metro area. Our blog contains excellent advice on repotting and we can give you assistance if required.