Our refund policy lasts 30 days. If there is an issue with the plants upon delivery of your order, you must immediately take photos of the plant and contact us within 48 hours of delivery, so that we can arrange for the plants to be returned. If you received any plants that were damaged or in poor health, we offer a full refund of the purchase, minus the shipping fee of sending the plant back to our warehouse in Sydney.
If the plant does not appear to be in good health after 7 days, you must take photographs clearly showing the plant and its problem. We will consult with you and offer advice at this point. For every 7 days that passes after your delivery date, you must take photos and detail the problem. During this 30-day period, we will consult with you and provided you have photographed the problem sufficiently and regularly, we will issue a refund. We do not issue refunds for plant neglect though, so photographs and documenting what problems your plant is suffering are important!
To be eligible for a return, please use the original packaging and make sure the plant is secure and that it will not move during transit. There are no refunds for changes of mind, and photos of the order must be attached to your refund request. We also require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, you should mail your product to: 14/16 Buckleys Road Winston Hills New South Wales AU 2153
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.