Frequently Asked Questions
Plant Delivery & Shipping
Bloomspace delivers to NSW, VIC, QLD, ACT, and SA. Some extra large plants and orders can only be delivered to the Sydney Metro area. All plants are carefully packed with custom packaging techniques to ensure your plant arrives in perfect condition. We have negotiated heavily discounted shipping rates with several courier services. Please select your preferred shipping company and option at the checkout page.
The majority of our orders (if ordered on Monday, Tuesday or Wednesday) are received in 1-2 days for all capital cities. We do not send plants on Thursday and Friday, to ensure the plants aren't sitting in a box unnecessarily. Please get in touch with us if you are in Sydney and require urgent delivery later in the week, as this can be arranged upon request.
Do the pots featured in the photographs come with the plants?
No, not all of them. The majority of our plants come in a standard grower's pot like what you would get from a nursery. Any plant that comes with a matching pot will have "with planter" in the product title and description.
Are your plants real?
YES! We only sell real living plants.
Do you really offer a money back guarantee?
YES! We stand by our plants 100%. If there's a mistake or something doesn't quite work out with an order, we will do our best to fix it, we won't quibble, and if we can't fix it, we will return your money. If there's any thing wrong with the plant or pot upon delivery, take some pictures once you receive it, send them through to email@example.com, and we'll sort it in no time!
Are your plants and pots sent at the same time?
This can vary depending on the size of the plant and pot, and where you are located. It is always safer for both of them to be sent separately, so that is our preference unless the order is close to Sydney Metro area.